Refund policy

GlowBella Refund & Replacement Policy

At GlowBella, your satisfaction and trust mean everything to us 
Each product is made with care and designed to support your wellness journey — we want every experience with us to feel seamless and special.

Because our products are classified as food and dietary supplements, we are unable to accept returns or exchanges once an order has been processed and shipped.
This policy ensures the safety, hygiene, and integrity of all our wellness products.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact our team within 7 days of delivery at info@glowbella.us.
Include your order number, a short description, and clear photos of the issue — our support team will review it as quickly as possible.

If your claim is approved, we will:

  • Ship a replacement within 3 business days, or

  • Issue a refund directly to your original payment method.

Refunds are processed within 10 business days, though your bank may take a few extra days to post the transaction.

Refund & Replacement Exceptions

We cannot issue refunds, replacements, or credits in the following cases:

  • Incorrect or incomplete shipping address provided by the customer

  • Orders returned due to being unclaimed

  • Buyer’s remorse or change of mind (for health and safety reasons)

  • Packages rejected by customs or import authorities

Please note: all consumable products returned to our fulfillment center are disposed of for safety and cannot be restocked.

Order Cancellations

Once an order has been placed, it is immediately sent to fulfillment and cannot be cancelled or changed.
Please ensure your shipping and billing details are correct before completing your purchase.

Need Help?

We’re always here to help and want you to feel confident with every GlowBella order 
If you have any questions, reach out anytime at info@glowbella.us — we’ll take care of you.

Thank you for supporting our wellness brand that truly cares about your glow